The MRA number must be printed on the outside of the box being returned and a letter giving us detailed instructions should be included inside the box. Any returns without an MRA number will be refused and returned to sender. Returns of non defective merchandise are subject to a 20% re stocking charge. Returns of Fit-ups assembled in house (2-1/4" and larger) are subject to a 30% restocking fee for non-defective merchandise. No returns are accepted on special order merchandise. Special Order merchandise includes, but is not limited to non-stock merchandise.
In a case where non defective products are being returned and/or exchanged, in addition to a 30% restocking fee on the product, the shipping and handling fee incurred will stand. For an exchange, the new product being shipped to the customer will be charged full shipping and handling. In addition, the shipping for the returned product will be incurred by the customer.
In a case where a defective claim is being made on the products received, in order to receive full credit for the products, we must receive the products back if requested.
To contact us for your MRA number please click here